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Dec 17 Sr Genesys Call Center Architect Energy Future Holdings Irving, TX

Genesys ACD, Genesys IVR/GVP, Genesys Infomart Reporting, CTI Soft Phone Support, Virtual Hold technology, Verint call recording, NICE WFM, SIP, Genesys Outbound, Interactions... more

Dec 12 Business Systems Analyst Sr. - Call Routing - Genesys Experience Required JPMorgan - Finance Industry Columbus, OH

CallCon, ICON/InfoMart • Minimum 5 years experience in high volume, multi-site Contact Center environments • Familiarity with call center business requirements • Proficient in... more

Dec 12 Business Systems Analyst - Call Routing JPMorgan - Finance Industry Columbus, OH

CallCon, ICON/InfoMart • Minimum 2 years experience in high volume, multi-site Contact Center environments • Familiarity with call center business requirements • Proficient in... more

Dec 10 ACCOUNTING SPECIALIST Duke University Durham, NC

portal. Perform background checks using the Infomart portal and monitor results from Duke HR. Process hires using the electronic I-9 tool (E-verify) provided by Duke HR monitoring... more

Dec 04 Senior IT Analyst – Genesys Duquesne Light Company Pittsburgh, PA

Framework, Genesys SIP Server, Genesys InfoMart, Genesys Administrator and Genesys Interaction Workspace Must have call center experience and understand call center concepts... more

Dec 03 Genesys Developer Experis Newark, DE

PBX integration, Carrier offerings, ICON/Infomart Reporting infrastructure, CTI ... layer, Genesys SIP, media server, and ICON/InfoMart Full development lifecycle from... more

Dec 03 ECCS Genesys Developer Judge Group Columbus, OH

PBX integration, Carrier offerings, ICON/Infomart Reporting infrastructure, CTI ... layer, Genesys SIP, media server, and ICON/InfoMart Full development lifecycle from... more

Dec 03 Technical Specialist Lead JPMorgan - Finance Industry Westerville, OH

CCPulse, CallCon, ICON/InfoMart ; Agent Level Routing; SIP/Network Queuing • CTI, Softphone and Desktop integration • Voice and Data Network Infrastructure knowledge • IP enabled... more

Dec 02 Specialist, Industrial Security Soc ( Securing Our Country ) Original Chantilly, VA

status and relevant documents. (SQL, InfoMart, OPM eQIP portal, SharePoint and HITS); Performing Self Audits on internal database, eQIP Portal, and filling system. * Understanding... more

Nov 25 Contact Center Reporting Analyst TXU Retail Services Company Irving, TX

subject matter expertise in Genesys Infomart call data reporting. Essential ... Access, SAS, Tableau, Oracle, Genesys Infomart, Genesys Speech Analytics beneficial High... more

Nov 20 Genesys Engineer - Infrastructure General Dynamics Information Technology Herndon, VA

CC Analyzer, & Infomart) • VMWare • Windows Server 2008 • MS SQL Server • VLANs, VPNs, QoS, etc. Desirable Skills/Experience: • Contact center systems architecture and design •... more

Nov 20 GENESYS Engineer/Developer General Dynamics Information Technology Herndon, VA

CC Analyzer, & Infomart) • VMWare • Windows Server 2008 • MS SQL Server • VLANs, VPNs, ... • VMWare • Windows Server 2008 • MS SQL Server • VLANs, VPNs, QoS, etc. Desirable... more

Nov 19 Genesys Developer Collabera Columbus, OH

ree to contact Alpesh Patel Phone 973-774-1431 Email alpesh.patelcollabera.com mailtodhaivat.antanicollabera.com Genesys framework, CTI Integration, IVR, VXML/CCXML, Infomart,... more

Nov 14 Genesys Reporting Developer - Remote Ptp Rancho Cordova, CA

center related reports based on the Genesys InfoMart and Interactive Insights schemas Deploy SAP Business Objects as a part of Genesys Interactive Insights deployment Windows or... more

Nov 04 Genesys Architect Ventures Unlimited Torrance, CA

e of database driven routing will be preferred Business requirement gathering and transcending to routing logic will be desired Knowledge in InfoMart, NICE and its integration... more

Nov 02 Technical Specialist Lead JPMorgan Chase Westerville, OH

Designer (IRD), CCPulse, CallCon, ICON/InfoMart ; Agent Level Routing; SIP/Network Queuing * CTI, Softphone and Desktop integration * Voice and Data Network Infrastructure... more

Oct 29 Genesys SME Crescens Cleveland, OH

Job Description : Genesys Reporting - Infomart and Interactive Insights Genesys Eservices (Email and Chat) WFM 5-7 years of experience who will work as Genesys SME and should... more

Oct 28 Genesys SME Ibs Staffing Cleveland, OH

Job Description : Genesys Reporting - Infomart and Interactive Insights Genesys Eservices (Email and Chat) WFM 5-7 years of experience who will work as Genesys SME and should... more

Oct 24 Genesys Engineer Advantech Solutions Warrenville, IL

Distribution, Interaction Workspace and Infomart preferred Experience with high level of analytical, strategic planning to oversee the implementation and administration of... more

Oct 22 Application Developer - Genesys Infomart Kforce Inc. Dublin, OH

seeking an Application Developer - Genesys Infomart for their Dublin, OH location. They ... looking for skilled practitioners in Genesys Infomart. This resource will pair with IT and... more

Oct 16 S Bu R A Department of Workforce Services Salt Lake City, UT

* 3+ Years experience in Genesys Infomart database including Configuration file,KVP Meta data and proprietary ETLs knowledge. Understanding of overall Genesys architecture is plus... more

Oct 08 Genesys Engineer(Remote) Simplion Technologies Milpitas, CA

candidate will have experience with Genesys Infomart (GIM) and exposure working in a ... business. Looking for someone with: Genesys Infomart (GIM) G+ or Aria WFM Adaptor CC... more

Oct 08 Genesys Engineer Ims - International Management Systems Carrollton, TX

(configuration, routing strategies, Infomart), outbound dialer, WFM, CTI. THE ... Analytical, CTI, Genesys, Genesys Framework, InfoMart, Life Cycle, Outbound Dialer,... more

Oct 08 IVR Genesys Admin Diverse Lynx Chicago, IL

Framework, Genesys SIP Server, Genesys InfoMart, Genesys Administrator and Genesys Interaction Workspace (iWS). c) Must have Call Center experience and understand overall Call... more

Oct 08 Lead Technologist - Contact Center Technology/Genesys Cablevision Bethpage, NY

Routing design, IRD, T-Server, Stat Server, Infomart, GI2Business Objects, CCPulse, Interaction workspace (IWS), Outbound bull Strong analytical and troubleshooting skills. more

Oct 08 Need Genesys Engineer @ Remote Work Simplion Technologies Milpitas, CA

Genesys Engineers (CC Pulse – Infomart – WFM) Client is looking for an ... will have experience with Genesys Infomart (GIM) and exposure working in a contact... more

Oct 08 Genesys Architect United Software Group Torrance, CA

e of database driven routing will be preferred Business requirement gathering and transcending to routing logic will be desired Knowledge in InfoMart, NICE and its integration... more

Oct 04 Analyst Luminant Irving, TX

from various systems including SAP, SQL, Infomart, CCPulse and external sources. * Employ statistical techniques to develop relevant descriptive statistics related to business... more

Oct 01 Genesys Engineer 5956 Ims - International Management Systems Coppell, TX

(configuration, routing strategies, Infomart), outbound dialer, WFM, CTI. THE CANDIDATE SHOULD ALSO HAVE: : Minimum 5 years of IT experience in system development. : Good... more

Sep 29 Genesys Architect Axius Technologies Torrance, CA

routing logic will be desired Knowledge in InfoMart, NICE and its integration with Genesys Conversant in routing strategy designing in IRD QUALIFICATIONS Eligibility : We will not... more

Sep 15 GENESYS Engineer/Developer General Dynamics Herndon, VA

CC Analyzer, & Infomart) • VMWare • Windows Server 2008 • MS SQL Server • VLANs, VPNs, ... • VMWare • Windows Server 2008 • MS SQL Server • VLANs, VPNs, QoS, etc. Desirable... more

Aug 29 Business Systems Analyst - Call Routing JPMorgan Chase Columbus, OH

Designer (IRD), CCPulse, CallCon, ICON/InfoMart Minimum 2 years experience in high volume, multi-site Contact Center environments Familiarity with call center business... more

Aug 04 Genesys Engineer - Infrastructure Arena Technical Resources Herndon, VA

Genesys Reporting (CC Pulse+, CC Analyzer, & Infomart) - VMWare - Windows Server 2008 - MS SQL Server - VLANs, VPNs, QoS, etc. Desirable Skills/Experience: - Contact center... more

Jul 25 Production Support - III (Infrastructure Projects) Kellymitchell Titusville, NJ

Configuration Manager, CCPulse and BRIO/Infomart/Crystal reporting and IWS (Interaction Workspace) required. Ability to build all objects in Genesys Configuration manager... more

Jul 16 Genesys Engineer - Infrastructure General Dynamics Herndon, VA

CC Analyzer, & Infomart) • VMWare • Windows Server 2008 • MS SQL Server • VLANs, VPNs, QoS, etc. Desirable Skills/Experience: • Contact center systems architecture and design •... more

Jun 12 Genesys BI/Reporting Developer iORMYX Herndon, VA

and Crystal Reporting Knowledge of Genesys Infomart and exposure to Aspect and Nice technologies is highly desired Expert in Unix and Windows Shell Scripting Excellent oral and... more

Jun 11 Lead Technologist Cablevision Bethpage, NY

Routing design, IRD, T-Server, Stat Server, Infomart, GI2/Business Objects, CCPulse, Interaction workspace (IWS), Outbound Strong analytical and troubleshooting skills. Ability to... more

May 06 Technical Lead-Genesys platform Ers New York City, NY

time and historical reporting (CCPulse+, Infomart, Advisor).- Thorough understanding and experience in integrating Avaya VP/IVR application with Genesys. - Thorough understanding... more

Apr 24 Implementation Consultant III Dataset Roseland, NJ

Integrations via Web API o CCPulse and Infomart Reporting, focused on implementation of reporting solutions which are standards-based. o Interaction Workspace, allowing for... more

Jan 07 Project Manager With Exp In Genesys AND Call Center Collabera- Niche Carlsbad, CA

Prior implementation experience of ‘InfoMart & Insight’ reporting in Genesys and ... Experience/Requirements: MUST HAVE Prior implementation experience of ‘InfoMart & Insight’... more

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